Privacy Policy

Privacy

www.TrustedMedsPharmacy.com is a website and service operated by Apothecare Group Limited (‘we’/’us’).

We at Apothecare Group Limited (t/a Trusted Meds Pharmacy) are committed to protecting and respecting your privacy.

This Privacy policy sets out the basis on which Apothecare Group (t/a Trusted Meds Pharmacy) (we) will process your personal identifying information (‘Personal Data’) that we collect and receive from and about users of our website (), (together “the Site”) and customers who purchase services and products from us.

We assure you that we do not share your data with anyone unless it is for the sole purpose of safely fulfilling your order or improving our services to you. We do not sell data and never will. Your privacy is and will always be our first priority.

Please only proceed to use our website, purchase products, or use our services once you have understood and are satisfied with the content below.

Every member of our team is committed to delivering only the best possible customer service to you, so you can feel completely safe and confident about the confidential and correct medical advice you receive and treatment for your needs and ailments.

Apothecare Group Limited (t/a Trusted Meds Pharmacy Ltd) are registered with Companies House (11824371) in USA

  • Registered address: Oakhurst, CA, United States.

  • Apothecare Group Limited (t/a Trusted Meds Pharmacy Ltd) trading address: Oakhurst, CA, United States

Data Controller and Data Protection Officer

Apothecare Group Limited (t/a ) (Companies House Registration No: 11824371) whose registered office is at Oakhurst, CA, United States is the data controller responsible for your personal data (collectively ‘Trusted Meds Pharmacy’, ‘Apothecare Group Limited’, ‘we’, ‘us’ or our in this policy).

We are registered with the USA Information Commissioner’s Office (ICO) with reference ZA536099.

The Data Protection Officer is responsible for enforcing this privacy notice.

Any concerns, queries, comments, or requests should be addressed to our address above or email info@TrustedMedsPharmacy.com

What is this policy for?

This policy serves to notify and explain the following:

  • The nature of the information we collect from or about you

  • Define the purpose of collecting or obtaining the information from you

  • Where this information is stored

  • How the information we store is kept safe and secure

  • How your information is used

  • How and to whom your information may be shared and/or disclosed to

  • Your rights regarding any data we hold about you

  • What information do we collect from or about you

Collected from the device or system you use to access our website/service

In the process of operating our service and website, the following data is collected and processed about you:

  • Registration information – this is the information you provide when registering to our website to access services, purchase products/services and when you sign up for our mailing list.

  • Specific information – this is the information you provide when completing online screening questionnaires which are assessed by our qualified prescribers.

  • Communicated information – this is any information you share with us when you communicate directly with us.

The above includes information conveyed via e-mail, telephone, post, or submitted on our website via forms, questionnaires, or live chat. This will include information such as your name, address, e-mail address, telephone number, gender, date of birth, medical history, social history, medical information, consultation responses, consultation notes, payment details including billing address and/or particulars relating to your order such as items, quantity and order frequency.

Customers Confidentiality:

Any medical data may be collected via online forms and questionnaires you complete, telephone consultations, and secure messaging, as well as photo identification assessments.

Your data and any order history are treated with complete confidentiality. No staff member within the business will have access unless they are a health professional, and/or given permission to do so. We never disclose any medical data or personal information unless legally required and permitted to do so.

Your medical data will not be used by us to send you any marketing material unless you give us your consent to use your data for this purpose.

Whom is your data shared with?

In the provision of our service we rely on the support of selected third parties:

  • Securing access to and from our website

  • Sending you order-related e-mails and other communications

  • Storing your personal medical data in a secure manner

  • Our trained staff to deliver the service

  • Our payment provider to ensure we are able to securely take payment for our services and products

  • Our laboratory services provider (The Doctors Laboratory) to provide laboratory testing services to you.

  • Royal Mail or UPS to deliver your item to you

  • Selected third parties to send you marketing e-mails.

Policy Changes

Any amendments to this Privacy Policy made will be visible on this page. Substantial changes will be notified by e-mail.

Complaints

Should you wish to make a complaint about the collection or use of your personal data, you can contact us any time, and we would be happy to come to a resolution.

You have right to raise a complaint with the Information Commissioners Office (ICO), the regulatory body overseeing data protection law within the United State. If you wish to raise the complaint, please visit the ICO website and follow their complaint process.

Contacting Us

Should you have any concerns relating to this Privacy Policy, please feel free to contact us and we will do our best to answer any questions you may have:

Contact Us